Privacy Policy
Why We Collect and Use Personal Information
We collect and use personal information only where it is reasonably necessary for our business activities and the services we provide.
We may use your personal information to:
Provide our products and services to you
Respond to enquiries and communicate with you
Manage bookings, projects, contracts, invoices, purchases and payments
Provide customer service and support
Send marketing emails where you have chosen to receive them
Manage and improve our website, products and services
Understand how visitors use our website
Maintain the security and functionality of our website and systems
Meet our legal, tax, accounting and regulatory obligations
Protect our rights, property and legitimate business interests
Where we use your personal information for email marketing, you can unsubscribe at any time using the unsubscribe link included in our marketing emails.
How Long We Keep Your Information
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, or for as long as we are required to keep it by law.
The length of time we retain information may vary depending on the type of information and why we collected it. For example, we may need to retain information relating to client projects, purchases, invoices and transactions for accounting, tax, record-keeping or legal purposes.
When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.
Sharing and Disclosure of Personal Information
We do not sell your personal information.
We may share personal information with trusted third-party service providers where this is reasonably necessary to operate our business, provide our services or fulfil your requests.
These providers may include our:
Website hosting and ecommerce providers
Payment processors
Client management and invoicing platforms
Email marketing providers
Analytics providers
Scheduling and booking platforms
Technology and professional service providers
Some of the specific third-party services we use are described elsewhere in this Privacy Policy.
We may also disclose personal information where required or permitted by law, where necessary to protect our legal rights, or where reasonably necessary to prevent fraud, security threats or other unlawful activity.
International Processing of Personal Information
Some of the third-party services we use are based outside New Zealand or may store and process information using servers located overseas.
As a result, your personal information may be transferred to, stored in or processed in countries other than New Zealand.
Where applicable, we take reasonable steps to ensure that personal information disclosed outside New Zealand is handled in accordance with applicable privacy requirements and with appropriate safeguards.
The privacy and data protection laws of other countries may differ from those that apply in New Zealand.
You can find further information about how our individual service providers process and protect personal information in their respective privacy policies.
Accessing or Correcting Your Personal Information
Under the New Zealand Privacy Act 2020, you have the right to request access to personal information we hold about you and to ask us to correct information that you believe is inaccurate, incomplete or misleading.
If you would like to access or correct your personal information, please contact us using the details provided below.
We may need to verify your identity before providing access to personal information.
In some circumstances, the Privacy Act allows us to refuse or limit access to certain information. If this applies, we will explain this to you where required by law.
Privacy Concerns and Complaints
If you have a question or concern about how we have collected, used, stored or disclosed your personal information, please contact us in the first instance so we can investigate and respond to your concern.
If you are not satisfied with our response, you may be entitled to make a complaint to the New Zealand Office of the Privacy Commissioner.
More information about privacy rights and making a complaint is available at:
Contact Us
If you have any questions about this Privacy Policy, would like to access or correct your personal information, or would like to make a privacy-related complaint, you can contact us at:
Yolie Stephenson
Email: yolie@yoliestephenson.com
Website: https://www.yoliestephenson.com/
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.
Any updated version will be published on this website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect and use personal information.
Effective Date
This Privacy Policy is effective from 27 August 2026.
How We Handle Your Personal Information
Squarespace Analytics
We use Squarespace Analytics to help us understand how visitors use our website and to monitor website traffic and activity.
Squarespace may collect personal information including:
Information about your browser, network and device
Web pages you visited before coming to this website
Your IP address
This information may also include details about how you use this website, such as:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We provide this information to Squarespace, our website hosting and analytics provider, so they can provide analytics services to us and help us understand how our website is being used.
Squarespace Cookies
This website uses cookies and similar technologies. Cookies are small files or pieces of text that are downloaded to a device when you access a website or app.
Necessary and required cookies are always used. These allow Squarespace, our website hosting platform, to securely serve this website to you and provide essential website functionality.
Analytics and performance cookies are used to help us understand website traffic, activity and other usage data. Where required, these cookies will only be used after you provide consent through our cookie banner.
You can manage your cookie preferences through our website's cookie settings and through your browser settings.
You can find more information about the cookies used by Squarespace in Squarespace's cookie documentation.
Purchases and Orders
When you make a purchase through this website, we collect personal information necessary to process and fulfil your order.
This may include:
Your name
Email address
Billing address
Details relating to your purchase, such as the product or website template purchased
We provide this information to Squarespace, our website hosting and ecommerce provider, so they can provide website and ecommerce services to us.
Our payment providers may also receive and process information required to complete your payment.
When entering your billing or shipping address at checkout, this website may use the Google Places API to provide address suggestions and improve your checkout experience.
Form Submissions
When you submit information through a form on this website, we collect the information requested in that form so we can receive, manage and respond to your enquiry or submission.
We provide this information to Squarespace, our website hosting provider, so they can provide website services to us and help us manage your submission.
We may also use Gmail to communicate with you and respond to your enquiry.
Tax Calculations
When you make a purchase through this website, we use Squarespace as our ecommerce platform.
Squarespace may use Stripe, a third-party service provider, to power automated tax calculations.
Information used for these calculations may include:
Your name
Billing and, where applicable, shipping address
Details relating to your purchase
Stripe may receive and process personal information in accordance with its own privacy practices.
Share Buttons
This website may include share buttons that allow you to share pages or other content from this website with third-party social media or online services.
If you use a share button, the relevant third party may receive information including:
Information about your browser, network and device
Details about the page or content you shared or intended to share
Your IP address
Any information you share with these third-party services will be handled according to their own privacy policies.
Website Visitors
This website is hosted by Squarespace.
Squarespace may collect personal information when you visit this website, including:
Information about your browser, network and device
Web pages you visited before coming to this website
Pages you view while using this website
Your IP address
Squarespace uses this information to operate this website and to protect and improve its platform and services.
You can learn more about how Squarespace handles personal information in the Squarespace Privacy Policy:
https://www.squarespace.com/privacy
Customer Accounts
If you create a customer account on this website, we collect personal information to improve your checkout experience, manage your purchases and provide customer service.
This information may include:
Your name
Email address
Phone number, where provided
Billing and shipping address, where applicable
Details about your orders and purchases
We provide this information to Squarespace, our website hosting and ecommerce provider, so they can provide website services to us and help us manage our relationship with you.
Abandoned Cart Emails
You may receive an automated email after abandoning your shopping cart if:
You entered your email address during checkout or were logged into your customer account
You added an available product to your shopping cart
You left the website without completing your purchase
The email may include a link back to this website so you can return to your cart and complete your purchase.
You can unsubscribe from abandoned cart emails using the unsubscribe link included in the email.
Email Marketing
We use Flodesk to manage our email marketing and communicate with people who have chosen to join our mailing list.
When you subscribe, we may collect information such as your name and email address.
Flodesk may also collect information about how you interact with our emails, such as whether an email has been opened or a link has been clicked. We may use this information to understand what content is useful to our subscribers and improve our email communications.
We provide your information to Flodesk, our email marketing provider, so they can send emails on our behalf and help us manage our mailing list.
Your information is processed by Flodesk in accordance with its own privacy practices. You can read Flodesk's Privacy Policy here:
https://flodesk.com/legal/privacy-policy
You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link at the bottom of any marketing email you receive from us.
Order and Account Emails
We may send you transactional emails relating to your purchases or customer account.
For example, we may email you to let you know that:
You have created a customer account
Your customer account password has been reset or updated
You have made a purchase
Your order has been processed or fulfilled
These emails are necessary for managing your purchase or account and it may not be possible to unsubscribe from them.
We provide your contact information to Squarespace, our website hosting and ecommerce provider, so they can send these emails on our behalf and help us manage our relationship with you.
Fonts
This website may serve and display fonts using third-party font providers such as Google Fonts or Adobe Fonts.
To correctly display these fonts, these providers may receive information including:
Information about your browser, network or device
Information about this website and the page you are viewing
Your IP address
Information received by these providers is processed in accordance with their own privacy practices.
Scheduling Appointments
When you schedule an appointment through this website, we collect personal information needed to manage and complete your booking.
This may include:
Your name
Email address
Details relating to your appointment, such as how you heard about us or what you would like support with
Any files or information you choose to upload
We provide this information to Squarespace, our online scheduling service provider, so they can provide booking and scheduling services to us.
Google Analytics
We use Google Analytics to help us understand how visitors use our website so we can improve our website, content and overall user experience.
Google Analytics may collect information such as:
Pages you visit
How long you spend on the website
How you arrived at the website
Your approximate location
Information about your browser and device
Google Analytics uses cookies and similar technologies to distinguish visitors and understand how the website is being used.
Information collected through Google Analytics is generally reported to us in an aggregated form and is not used by us to personally identify you.
Information collected through Google Analytics is processed by Google in accordance with Google's Privacy Policy and applicable data protection requirements.
Where required, analytics cookies will only be used with your consent. You can manage or withdraw your cookie preferences through our website's cookie settings and can also manage cookies through your browser settings.
Payments for Website Templates
We use Squarespace to manage purchases and payments for website templates sold through this website.
When processing a purchase, we may collect information including:
Your name
Email address
Purchase details, such as the products or line items purchased
Payment and transaction history
We use Squarespace Payments as our payment solution. Squarespace Payments is an integrated payment service provided through Squarespace.
Squarespace uses third-party service providers that may receive and process personal information in connection with your payment, including:
Stripe — provides payment processing services. You can read Stripe's Privacy Policy here:
https://stripe.com/privacy
Sift — provides fraud monitoring and detection services. You can read Sift's privacy information here:
https://sift.com/service-privacy
Payment information processed by these providers is handled in accordance with their respective privacy policies.
Invoicing and Payments for Services
We use Dubsado to manage client projects, contracts, invoices and payments for our services.
When you engage us for services, we may provide Dubsado with information including:
Your name
Email address
Details about the services provided
Invoice and transaction details
Payment history
Payments made through Dubsado may be processed through Dubsado Payments, which is powered by Stripe.
Stripe may receive and process information necessary to complete your payment in accordance with its own privacy practices.
We do not receive or store your full credit or debit card details when payments are processed through these third-party payment providers.